Frequently Asked Questions
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Orders & Shipping
How long will it take to receive my Riza Radiance tools?
We strive to process all orders within 1-3 business days. Once shipped, standard delivery typically takes 5-10 business days depending on your location. You will receive a tracking number via email as soon as your order is on its way.
Do you ship internationally?
Yes, we bring radiance worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders almost immediately. If you need to make a change, please contact us at [Insert Email] within 2 hours of placing your order, and we will do our best to assist you.
Products & Usage
Are Riza Radiance tools suitable for sensitive skin?
Absolutely. We design our tools with all skin types in mind. However, because our devices use clinical-grade technology, we always recommend starting on the lowest setting and performing a patch test or consulting with your dermatologist if you have specific skin concerns.
How do I clean and maintain my beauty tools?
To preserve the longevity and hygiene of your tools: Brushes: Wash weekly with a gentle brush cleanser and air dry flat. Devices: Wipe with a soft, slightly damp microfiber cloth after each use. Never submerge electronic devices in water.
Are the devices rechargeable?
Most of our high-end devices are USB-rechargeable for your convenience and portability. Specific charging instructions are included in the user manual provided with each product.
Returns & Warranty
What is your return policy?
We want you to love your ritual. If you aren't satisfied with your purchase, we offer a 30-day return policy for unused items in their original packaging.
Do your products come with a warranty?
Yes. Every Riza Radiance electronic tool is backed by a 1-year limited warranty against manufacturing defects. Your confidence in our craftsmanship is our priority.